Return Policy

YES you can change your mind and return the item

Please be informed that if you are dissatisfied with your purchase for any reason, you may return it to us unused and unopened within 7 days of receiving the item. We will provide a complete refund after deducting a 3% credit card processing charge for purchases paid with credit/debit cards/paypal and a restocking fee of $15 USD for USA, $20 CAD for Canada, £20 GBP for UK, and €25 Euro for Europe per item ordered.

Our Tandoori furnaces and accoutrements are fully insured against physical damage and loss while in transit for your peace of mind. Please notify us of any damaged or missing shipments on the day of receipt of the first package for UK and European orders, and within 48 hours for orders from the United States and Canada.

For your peace of mind, our Tandoori ovens and tools are fully protected against physical damage and loss while in transit. Please let us know about any broken or lost packages as soon as you get the first one in the UK or Europe and within 48 hours in the US and Canada.

Cancellation Policy

Cancellation of orders before they are sent will result in a cost of three percent for orders paid for with a credit card, debit card, or PayPal. This is because the online card processing terminals do not reimburse us for the credit card processing fee.

If you cancel an order after it has already shipped, you’ll have to pay a restocking fee of $15 USD in the US, $20 CAD in Canada, £5 GBP in the UK, and €6 EUR in Europe. This is because online card processing terminals don’t give you back the card processing fee you paid to cancel your order.

If you have any more questions about our return/cancellation policy, please contact us through the “contact us” page.